Case study
ServiceNow Administration & Workflow Development
Portfolio case study using fictional data. Not an employer record and makes no claims about employer outcomes.
Business challenge
Manual GRC intake and approvals create delays and inconsistent records.
Scope
Custom tables, ACLs, business rules, flows, REST, change deployment.
Approach
Configure table, enforce ACLs, declarative rules, flow with approval, change with rollback.
Technology
ServiceNow-style admin/dev simulator
Frameworks
ITIL change concepts
Deliverables
Table config, ACL matrix, flow, update set history
Evidence
Interactive lab records, automation execution logs and downloadable PDF/CSV reports generated in the related lab.