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Lab 2 of 10

ServiceNow Administrator & Developer Lab

Related experience
Portfolio simulation · fictional data. Independently built ServiceNow-style simulator. Not an official ServiceNow product, certified implementation or real instance. No live ServiceNow integration is active.

Demo 1 · Configure a GRC table

Insert record (validation + rules + flows)

Demo 2 · Build a workflow

Demo 3 · Test RBAC & ACLs

Demo 4 · Business rule (declarative)

Demo 5 · REST API (Table API)

Demo 6 · Change request

Import set + transform map

Tables (sys_db_object)

1 records
namelabelversionfields
u_grc_issueGRC Issue1short_description:string, priority:integer, state:choice, risk_rating:choice

Records

0 records
numbertablevaluesrules firedcreated by
No records yet

Change requests

0 records
numbertitleriskstateActions
No records yet

Update sets (deployment tracking)

0 records
changetablefrom versionto versionstate
No records yet

Flows

0 records
nametablecondition fieldoperatorcondition valueapproval
No records yet

Business rules

1 records
nametablewhencondition fieldoperatorcondition valueset fieldset value
Set High rating for P1/P2u_grc_issuebeforepriority<=2risk_ratingHigh

ACL evaluation log

0 records
usertableoperationdecisionrule
No records yet

REST API log

0 records
methodpathuserstatus codelatency ms
No records yet

Tasks (SLA)

0 records
titleassignment groupstatesla due
No records yet

Notifications (simulated)

0 records
to groupsubjectdelivery
No records yet

Access Control Lists

4 records
tableoperationroles
u_grc_issuedeleteadmin
u_grc_issuewriteadmin, grc_analyst, grc_reviewer
u_grc_issuecreateadmin, grc_analyst
u_grc_issuereadadmin, grc_analyst, grc_reviewer, read_only

Users

4 records
user namerolesgroupactive
ro.viewerread_onlyAuditors (read)Yes
rev.reviewergrc_reviewerGRC ReviewersYes
ana.analystgrc_analystGRC AnalystsYes
admin.demoadminPlatform AdminsYes

Groups

4 records
namemanager
Auditors (read)ro.viewer
GRC Reviewersrev.reviewer
GRC Analystsana.analyst
Platform Adminsadmin.demo

Roles

4 records
namedescription
read_onlyRead GRC records
grc_reviewerReview & approve GRC records
grc_analystCreate & update GRC records
adminFull platform administration

Scheduled jobs

2 records
namescheduleactive
Weekly vendor review reminderMon 08:00 UTCYes
Nightly overdue remediation checkDaily 02:00 UTCYes

Incident / Problem / Catalog

3 records
kindnumbershort descriptionprioritystate
Catalog ItemCAT-ACCESSRequest privileged access (approval required)4Published
ProblemPRB0040001Recurring VPN gateway memory leak3Root Cause Analysis
IncidentINC0010001VPN outage for remote staff2In Progress

Import sets

0 records
tableinsertederrorstransform map
No records yet